FAQs
Shipping Policy
At Scroliffy, we're committed to delivering your order as quickly and safely as possible. Please review our shipping information below.
Order Processing
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Orders are processed within 1–3 business days.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
Shipping Options
Free Standard Shipping
We offer FREE Standard Shipping on all orders.
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
| Canada | 5–12 business days |
| Australia | 5–12 business days |
| New Zealand | 5–12 business days |
| United Kingdom | 7–15 business days |
| Rest of the World | 7–15 business days |
Premium Insured Shipping
For customers who want faster delivery and added peace of mind, we offer Premium Insured Shipping at checkout for an additional fee.
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| United States | 4–8 business days |
| Canada | 4–10 business days |
| Australia | 4–10 business days |
| New Zealand | 4–10 business days |
| United Kingdom | 4–12 business days |
| Rest of the World | 4–15 business days |
Premium Insured Shipping also includes:
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Full transit protection for your order against loss or damage while in transit.
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Priority customer support for shipping-related enquiries.
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90-day return eligibility from the date your order is delivered.
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Faster assistance with replacements or shipping issue resolutions.
Please note that delivery estimates are approximate and exclude weekends, bank holidays, public holidays, customs processing, and other unforeseen carrier delays.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number (where available).
Please allow 24–48 hours for tracking information to become active.
Shipping Fees
Standard Shipping is free on all orders.
Premium Insured Shipping is available for an additional charge, which will be displayed during checkout.
In rare cases, additional shipping charges may apply for remote delivery areas, oversized packages, or carrier surcharges. If this occurs, our support team will contact you before dispatching your order.
Shipping Delays
While we strive to meet the estimated delivery windows, delays may occasionally occur due to:
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Customs clearance procedures
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Severe weather conditions
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High shipping volumes
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Carrier delays
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Weekends, bank holidays, and public holidays
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Other unforeseen circumstances beyond our control
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order. Scroliffy is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your package is lost, arrives damaged, or you experience any delivery issues, please contact us at info@scroliffy.com. We'll work with the shipping carrier to investigate the issue and provide the best possible resolution.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is happy to help.
Email: info@scroliffy.com
We aim to respond to all enquiries within 24 business hours.